Viking Wind scores high ranking in national customer satisfaction survey
30/11/2017
The Danish Wind Turbine Owners' Association has announced their annual 2017 survey of Danish turbine owners' opinions on the service companies, which maintain their turbines and Viking Wind is ranked on the top five lists.
The survey includes 629 turbines and 11 service companies, the turbine owners were able to give a score between 1-5 with 5 as excellent and 1 as poor. Viking Wind's total score is 4,1 which must be considered highly satisfactory!
The owners were asked to voice and rank their opinion on a wide range of subjects from "the service quality" and "quality of repairs" to "technical knowledge" and "communication".
In the area "quality of service and reparations", Viking Wind scores a joined first ranking along with Per & Jørgen Therkildsen A/S with a score above 4; and in the area "the company's technical knowledge/ the technician's knowledge about your turbine", Viking Wind comes in second.
The question if the turbine owner would recommend the company to others, Viking Wind comes in second with a ranking score at nearly 4.
The only remark about Viking Wind's performance was a request for the company to email service reports subsequently. But as Viking Wind already attaches the service report to the invoice as a PDF file, the problem seems solved already.
Overall it is a very satisfactory result of the survey for Viking Wind, which we a naturally proud of.
You can see the complete survey on The Danish Wind Turbine Owners' Association's website ( only in Danish)
The Danish Wind Turbine Owners' Association has announced their annual 2017 survey of Danish turbine owners' opinions on the service companies, which maintain their turbines and Viking Wind is ranked on the top five lists.
The survey includes 629 turbines and 11 service companies, the turbine owners were able to give a score between 1-5 with 5 as excellent and 1 as poor. Viking Wind's total score is 4,1 which must be considered highly satisfactory!
The owners were asked to voice and rank their opinion on a wide range of subjects from "the service quality" and "quality of repairs" to "technical knowledge" and "communication".
In the area "quality of service and reparations", Viking Wind scores a joined first ranking along with Per & Jørgen Therkildsen A/S with a score above 4; and in the area "the company's technical knowledge/ the technician's knowledge about your turbine", Viking Wind comes in second.
The question if the turbine owner would recommend the company to others, Viking Wind comes in second with a ranking score at nearly 4.
The only remark about Viking Wind's performance was a request for the company to email service reports subsequently. But as Viking Wind already attaches the service report to the invoice as a PDF file, the problem seems solved already.
Overall it is a very satisfactory result of the survey for Viking Wind, which we a naturally proud of.
You can see the complete survey on The Danish Wind Turbine Owners' Association's website ( only in Danish)
Contact us
If you'd like to hear more about whether a Viking VS turbine could be the right choice for you, please don't hesitate to contact us. We are always ready with guidance and advice - whether you already own a small wind turbine or are thinking of investing in one.
